Zoe's Place Liverpool

Updated 6 February 2024

Zoe’s Place Hospice is a charitable organisation located in West Derby, Liverpool. They provide respite care for babies, infants, and children across Merseyside and the North-West with life-limiting conditions and complex needs.

The current location has been registered with the Care Quality Commission (CQC) since 2010 to carry out the following regulated activities:

Treatment of Disease, Disorder, or Injury of children.

The service had a registered manager at the time of our inspection that had been in post since April 2022.

The service was open 24 hours, 7 days a week.

The service was previously inspected in 2017 and was rated as good.

Updated 6 February 2024

Our rating of this location stayed the same. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff understood how to protect patients from abuse, and managed safety well. Staff assessed risks to patients, acted on them and kept good care records. The service managed medicines well. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information. Key services were available seven days a week.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families, and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it.
• Staff understood the service’s vision and values, and how to apply them in their work. Staff were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

However:

• Staff did not all have training in key skills.
• The service did not always control infection and safety risks with the environment well.
• The service did not always have effective systems in place to monitor training, cleanliness, and service level agreements with external contracts.

Updated 6 February 2024

Our rating of this service stayed the same. We rated it as good. See the summary above for details.