4 February 2014
During an inspection looking at part of the service
On our previous visit in October 2013 we found minor shortfalls in some areas of care and safety the residents received. This was because the provider did not ensure people were protected from the risk of inadequate nutrition, by monitoring and recording residents intake of diet and hydration. Also residents could be put at risk because parts of the premises were unsafe. We found also the provider did not have effective quality monitoring systems to ensure they managed risks relating to the welfare and safety of people who lived at the home.
During the visit we looked at care, maintenance and nutrition records. We found the manager had addressed the concerns raised from the previous inspection. Although the manager was new in her post we saw evidence of how the minor concerns were being handled and actioned. One staff member we spoke with said, 'The new manager has been great and improved the way we operate.' A relative we spoke with said, 'It's a very good home and I believe they had problems before, but the staff and manager are marvellous."
Residents weight and nutrition intake were being monitored. We saw evidence of action taken when a person had lost weight over a short period of time. There were a range of audits and systems now in place to monitor the quality of the service being provided.