Archived: Prestige Nursing Plymouth

People who used the services told us "they are always here on time" " they make me feel wanted" and relatives we spoke to told us "we can relax knowing they are in safe hands".

We looked at care plans and risk assessments and noted that people were offered a range of support to reflect their difficulties and needs and also to allow the people to be as independent as possible. This showed us that people were respected and treated with dignity.

The manager and office staff were friendly and welcoming towards us. People we spoke to told us that staff were always cheerful and chatty. We were told "They answer my questions and put my mind at rest". We looked at staff appraisal and supervision notes and found that during feedback staff said they felt confident that they had been given the right training and equipment to do the job well. One staff member said " I felt confident to do a good job as I have been trained in all aspects of my role". I asked the people I support if I am doing things to their liking".

The recruitment process was designed to test ability and knowledge. Once appointed staff progress was monitored and training kept up to date and focussed on people's needs.

We noted from the three care files that we looked at, that people were offered support at a level which encouraged independence and ensured their individual needs were met. People told us the staff were friendly and courteous in their approach and were knowledgeable and confident in the care tasks they performed. One person told us, "I'm absolutely delighted with them." Someone else said "In every aspect they perform brilliantly. Everyone that represents them is fantastic.'

We could see from records that people were encouraged to express their views and were involved in planning their care and making decisions about their care and support. People told us that they felt able to approach the manager to discuss anything, and they were confident that swift action would be taken to resolve any issues they had. The provider welcomed suggestions from people which could improve the service they provided.

Recruitment systems provided a clear audit trail which demonstrated there was a selection process which ensured the staff were suitable for this type of work.