The Care Quality Commission
  • Care Home
  • Care home

Archived: Avenues South East - 3 Emily Jackson

3 Emily Jackson Close, Eardley Road, Sevenoaks, Kent, TN13 1XH (020) 8308 2900

Provided and run by:
Avenues South East

All Inspections

12 February 2014

During a routine inspection

At the time of our inspection there were six people living in the home. As part of our inspection we spoke with the Registered Manager and three staff members. People who lived at 3 Emily Jackson had complex needs which meant they were not able to tell us their experiences of using the service, we used, therefore, our observations and spoke with people's relatives to help inform some of our judgements.

We saw that people were supported by staff in a caring and sensitive way. One person indicated to us that they were happy living in the home. We saw that staff promoted people's independence, for example, people were supported to attend activities in the community.

We spoke with some relatives of people who used the service over the telephone. They all told us they felt that there were enough staff and that their relatives were supported by trained staff. One relative said "I couldn't ask for better, they are wonderful". Another person told us 'They have amazing equipment to support my relative with their epilepsy, for example having a sensor matt under their mattress to alert staff if my relative was having a seizure whilst asleep at night.' Relatives of people spoke highly of staff and described them as "Caring" and "Professional". They told us that they would feel confident to raise a complaint should they need to do so.

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.

There were enough qualified, skilled and experienced staff to meet people's needs.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

6 March 2013

During a routine inspection

At the time of our visit there were six people living at 3 Emily Jackson Close. Most of the people who lived in the home had complex needs which meant they were not able to tell us their experiences of using the service; we therefore used our observations and spoke with relatives of people to help inform our judgements. We saw that people were being supported around the home by staff in a kind and sensitive manner and in a way that promoted individual independence.

Relatives of people who used the service told us they were involved in the decisions regarding their relative's care and were happy with the care and support provided. Comments included "We are happy with the care provided", "It's fine, we have no problems with the home" and "They always involve us in the care reviews and we are kept updated".

Relatives described staff as "Nice" and "Very helpful". They told us that staff knew what they were doing and felt confident that their relatives were "Safe" in the home.

Staff told us they "Liked" working at the home and felt "Supported" by their manager.

We found that appropriate checks were in place to confirm the suitability of staff to work with vulnerable people.