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Archived: Home Care Professional Limited

Upper Level, 247 Sutton Road, Southend On Sea, Essex, SS2 5PE (01702) 467515

Provided and run by:
Home Care Professionals Limited

All Inspections

15 October 2013

During a routine inspection

People we spoke with told us that they were happy with the care that they received and the staff who supported them.

We saw that people's consent to care and treatment was obtained where people were able to give their consent. Where people lacked capacity to make decisions there were arrangements in place to ensure that any decision made on their behalf was done in the person's best interest.

We saw that care and support was planned and delivered in a way that met people's needs and took into account their wishes and preferences. There were robust systems in place for assessing, identifying and managing risks to the health, safety and welfare of people who were using the service.

People who used the service were protected against the risks associated with medicines and staff supported people to receive medicines as prescribed for them.

There were robust procedures for recruiting staff and all of the appropriate checks for determining suitability of staff and protecting people were carried out.

The service was well led and managed so as to take into account people's views, comments and suggestions. There were systems in place for monitoring and improving the quality and safety of the services provided.

28 February 2013

During a routine inspection

We found that people were consulted about their care, support needs and preferences and that the service sought at all times to provide individual and person centred care.

We found that staff had been well trained and saw that they had a good understanding of people's individual needs. People who used the service and their families told us that they were very happy with the level of support provided.

People told us that they felt safe and secure with their care workers. People's relatives told us that they had no concerns about how people were treated.

People told us that they were happy with the quality of the service provided. We found that the provider consulted with people and monitored the service to ensure that standards were maintained.