Secure Care UK Headquarters

Updated 29 April 2022

Secure Care UK Headquarters is operated by Secure Care UK Limited. This service offers secure transport for patients with mental health conditions including patients detained under the Mental Health Act. They collect patients from their own homes, hospitals, and custodial settings. They transport patients to hospitals or other facilities to receive treatment for their mental health conditions. In the past 12 months, the service transported 8,523 patients. Operations were run from seven sites with over-all control from their headquarters. The headquarters was the registered location and housed the control centre. The control centre operated 24-hours a day. The location was registered to provide the following regulated activities

• Transport services, triage and medical advice provided remotely.
• Treatment of disease, disorder or injury

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. They have legal responsibilities for meeting the requirements set out in the Health and Social Care Act 2008.

This location registered with the Care Quality Commission in December 2018 and this was their third inspection. We carried out a comprehensive inspection on 19 January 2022 after we gave the service 24-hours notice.

Updated 29 April 2022

Our rating of this location improved. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service-controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.
• Staff provided good care and treatment and assessed patients’ food and drink requirements. The service met agreed response times. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

Updated 29 April 2022

Our rating of this service improved. We rated it as good. See the summary above for details.