When we undertook a visit to Seacroft Court people who lived at the home told us they were happy with the care and support that they received. During our visit on 12 July 2011 we met with some of the people who lived there and they told us that the staff supported them in the way they wished with one person saying 'I love it here. I am here for a holiday and wish I could stay here forever because they look after me well'. Another person told us 'it's a good home. I think we get the best support we need and it suits all of my wishes'. One person we spoke to who needed nursing support told us 'I have everything I need here, I know my care needs are met and I feel safe. They come to care for me at the time I need it and that's what matters. I have a call bell here and if I need help I can press it and they come to see if I am okay'.
We also checked to see if people felt safe living at the home and one person told us 'I like living here I know that the manager keeps us safe'. Another person said, 'I wouldn't wait to tell someone if I thought I was in any danger, its all fine here and we are well looked after.
When looking at the systems in place to measure the quality of service being provided we spoke to a visiting professional nurse who said 'I have just started to visit the home to see one person who needs additional hospice support at the end of their life. I think it's a very good home and the staff here are very welcoming'.
We also spent some time observing how five people were having their care needs met in a secure part of the home. During this period of observation we saw staff communicating with people in a sensitive way and taking time to listen to what people were saying whilst taking any action needed to make sure people felt safe and supported.
We observed that one person became anxious about a personal issue and the staff member sat with the person and listened to the persons concerns, showing respect and giving reassurance, referring to the person by name saying, 'don't worry its all been taken care of '.