Cadbury Hall Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were supported to see healthcare professionals when they needed to.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff told us they listened to people's experience so they knew if they were happy. Comments from staff included, "People are happy. People tell us the care is good". When we asked another member of staff how they knew people get good outcomes, they told us, by the, "Enjoying of activities and the engagement with other people".

The service had a process to support people to voice the care and support they wanted and staff actively listened to people's wishes and feedback.

People's views were sought in their first few days and weeks in the home, so they had care and support provided to their individual needs . Comments from relatives included, "After the first week, I was asked how we had got on" and "We have given feedback. He has been seen by District Nurse, G.P. and physio".

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.