Cadbury Hall Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People received care from staff who were kind and caring. People and their families had opportunity to be involved in decisions about their care and support and creating their care plans.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff gave examples of how they promoted people's independence, choice, control and dignity over their care. Staff told us, "We support people with their personal care, reassure people, maintain privacy and dignity". Another member of staff told us, "Yes people have a choice here". They went on to say they encouraged people to carry out aspects of their personal care they were able to.

People told us they were supported to have choice and control over their care which included seeing friends and family and accessing the community. Comments included, "There is open visiting and someone will take me to my local church. They will also take me to church activities once a fortnight (with) communion". People spoke highly of the management of the service saying they were very supportive.

The service had processes to ensure care plans reflected people's independence and their individual choice and control.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.