Grimston Court

Updated 9 April 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 3 February 2022 and was announced. We gave the service 24 hours’ notice of the inspection.

Updated 9 April 2022

About the service

Grimston Court is a residential care service providing personal care to a maximum of 47 older people, some of whom are living with dementia. There were 44 people using the service at the time of the inspection.

People's experience of using this service and what we found

Staff knew about people's individual care needs and people said they received good support.

People's medicines were administered safely, and people said these were given on time and when needed. People told us they felt safe and well supported. The provider followed robust recruitment checks and employed sufficient skilled staff to ensure people's needs were met.

Staff had received training and development around management of dementia and demonstrated a good understanding of dementia care. They worked with people's individual strengths to ensure their independence, wishes and choices were promoted.

Communication was effective. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People had a choice of nutritious, well cooked food and were supported with any dietary requirements. Their health needs were assessed, and staff worked with other professionals, to ensure these needs were met.

People participated in a wide range of activities and enjoyed the company of others in the service.

Relatives and friends were encouraged to visit. The provider supported links with the community and were implementing plans to help people to achieve life goals.

The service was well-led; systems were in place to assess and improve the quality of the service. Complaints and concerns were supported and responded to help improve people’s experiences. There was an open culture and learning was encouraged to drive improvement.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 9 June2017).

Why we inspected

This was a planned inspection based on the previous rating. We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.