Background to this inspection
Updated
9 April 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 1 March 2022 and was unannounced.
Updated
9 April 2022
About the service
Heatherdale Residential Home is a care home which provides care for up to 36 people. The service does not provide nursing care. Care is primarily provided to older people, some of whom are living with dementia. At the time of the inspection there were 35 people using the service.
The service accommodates people across two floors, with communal lounges, dining rooms and bathing facilities. There is a secure enclosed garden for people and visitors to use.
People’s experience of using this service and what we found
People and relatives praised the management and staff for the quality and care of the service provided. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People's privacy, dignity and independence were maintained. There was a range of activities for people and their relatives to participate in and community involvement also reduced social isolation.
The service was clean and tidy with an ongoing programme of work planned to further modernise the building.
Medicines were administered to people as prescribed. Some minor issues with medicine recordings were either addressed on the day or confirmed as being addressed.
The management team were approachable. People told us they would have no hesitation in sharing their views. The quality of the service provided was monitored and any issues arising were addressed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was good (published 1 March 2017). At this inspection we found the rating remained the same.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.