The Care Quality Commission

Archived: Anchor Care (Nottingham)

22 Miriam Court, 129 Musters Road, West Bridgeford, Nottingham, Nottinghamshire, NG2 7AF (0115) 969 4950

Provided and run by:
Anchor Hanover Group

All Inspections

23 March 2011

During an inspection in response to concerns

We spoke with a number of people who use the service. One person told us, 'I can't fault the staff, they always explain what they are doing when they are here.' Another person told us, 'I get on well with the staff and they get on well with me.' Another said, 'It is nice to have the company of the staff'. People we spoke with also told us that it was usually the same staff that arrived to help with their care. One said, 'I know all of the staff that come here. Even if one is off sick and another is sent, I still know them.' We spoke with relatives and they told us that the staff always did what was specified in their relative's care plan. They told us, 'Staff are brilliant, they go over and above the call of duty, they are as good as gold' and 'The staff are genuine and they always make my relative feel happy and comfortable.'

Care plans were in place for people using the service and the people we visited told us that they know what was in their care plans and had been involved in deciding what was recorded about them. People told us that staff usually arrive on time and have enough time to deliver they care that is planned. People also told us that the office staff contact them if the carer is going to be late. People said that staff were respectful to them. This was also confirmed by a relative. People told us that they are prompted or supported to take their medication.

The people we spoke with told us that they felt safe with the staff. They also said that they knew how to raise any concerns that they had. We were given examples of issues that people or their relatives had raised. People told us that these had been addressed and that their care package had been amended as required. People did not feel discriminated in any way for raising concerns. We saw in people's care plans that they had been asked to give their views on the quality of service provided by completing surveys. Both surveys viewed gave positive feedback about the staff and the service received.