Bilton Court

Updated 11 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 28 January 2022 and was announced. We gave the service 24 hours’ notice of the inspection.

Updated 11 February 2022

About the service

Bilton Court is a residential care home providing personal and nursing care to 44 people aged 65 and over at the time of the inspection. The home can support up to 47 people.

People’s experience of using this service and what we found

Bilton Court had a welcoming environment, where relatives told us staff were calm and caring, with a good understanding of peoples care needs. Staff were kind and knowledgeable in relation to promoting independence. People living at the home were involved in planning their own care and were able to express their views. They told us they felt listened to.

Systems were in place to protect people from abuse. Staff received training and were aware of whistleblowing processes. Risks were assessed, and guidance was provided to staff to ensure risks associated with care, were minimised. There were suitable numbers of staff, who were recruited safely and in line with current legislation. There were systems and processes in place to report accidents and incidents.

Initial assessments were undertaken which reflected choices and needs. Staff were offered regular training, staff told us they had enough training to meet people's needs effectively. Consent to care was sought and recorded. The person receiving care was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the home supported this practice.

Activities and the quality of the food were important at Bilton Court, with the aim of wanting to enhance peoples’ quality of life, by providing a varied range of social activities throughout the day and week. Preparing meals daily from fresh, seasonal ingredients, allowing for choice and preferences on the day.

The registered manager had a clear vision. Staff told us they felt supported in their role and told us morale in the team was good. The registered manager had made close links within the community and worked in partnership with other agencies and health and social care professionals. Systems were in place to provide scrutiny of the care being provided and to ensure it was safe and of good quality.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 3 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.