Background to this inspection
Updated
18 April 2020
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by an inspector and an assistant inspector.
Service and service type
Rose Farm is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority. We used this information to plan our inspection.
During the inspection
We spoke with seven people who used the service and two relatives about their experience of the care provided. We spoke with eleven members of staff including the nominated individual, the registered manager, deputy manager, members of the care staff, the cook and activity coordinator.
The nominated individual is responsible for supervising the management of the service on behalf of the provider.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We looked at training data, quality assurance records and policies.
Updated
18 April 2020
About the service
Rose Farm is a residential care home providing personal and nursing care to 49 people, aged 18 and over at the time of the inspection, some of whom were living with dementia.
The service can support up to 54 people over 3 adapted units. One of which is in a separate building providing care to people living more independently.
People’s experience of using this service and what we found
People were safely supported and cared for whilst living at Rose Farm. They felt safe and staff understood the importance of maintaining their safety. People’s risks were monitored and managed by staff who had been recruited appropriately.
People’s needs were being appropriately assessed and were being met by staff who were appropriately trained. People spoke very positively about their meals and their needs relating to nutrition and hydration were being met. People were supported to access healthcare as required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People spoke highly of the staff who supported them. Staff treated people with care, kindness and dignity. People were encouraged to express their wishes and their independence was promoted.
People’s care plans were personalised and included information about their choices. Information from families was sought and families felt involved in their loved one’s care. People had a choice of activities to participate in. The service had not received any complaints and people felt confident to raise any concerns.
Rose Farm had a good management structure in place who monitored the quality of care delivered and took action to improve care where necessary.
Rating at last inspection
The last rating for this service was good (published 11 June 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.