The Care Quality Commission
  • Care Home
  • Care home

Archived: Alver Bank

17 West Road, London, SW4 7DL (020) 7627 8061

Provided and run by:
The Salvation Army Social Work Trust

All Inspections

17 September 2013

During an inspection looking at part of the service

People told us they felt respected by all staff at the home and that their needs were met. We found that people were cared for by staff. People's needs were identified by means of carrying out an assessment of need.

People told us they were happy and settled at Alver Bank. One person told us 'This place has a good feeling and staff are very kind'. People said they liked the activities in the home and the religious service held daily.

People were protected from the risks of inadequate nutrition and dehydration. People told us they enjoyed the meals provided. Staff supported people who required assistance with feeding. One person said 'They feed us well here'.

Staff were supported by the provider with their professional development through training, supervision and appraisal.

The provider ensured that Care Quality Commission was notified of incidents appropriately.

22 March 2013

During a routine inspection

We found that the provider involved people who used the services and in the development of their individualised care plans. If people were unable to contribute to their care plan then relatives were encouraged to support the person by being involved in the care delivered in line with the person's wishes. The majority of people who lived at this care home had various forms of dementia which meant they were not always able to communicate verbally with us in a meaningful way. During this inspection we used at intervals the Short Observational Framework for Inspection (SOFI).

The provider sought feedback from people who use the service and staff. One person said, "they do take my specific needs into account".

There was evidence of risk assessments and safeguarding policies were in place to protect people who use the services. Staff levels were appropriate to meet the needs of people using the service. Records were managed appropriately and securely stored.

30 January 2012

During a routine inspection

People told us that they were happy and settled at Alver Bank. They said that they usually enjoyed the meals provided and got on with the staff. People said that they liked the home's garden and were looking forward to using it in the warmer weather. A visitor told us that the person they had come to see had been assisted to settle into the home.