The people who lived at Hollystead were supported by staff who had been provided with suitable training and support with which to undertake their roles and responsibilities. The organisation monitored the quality of the service provided on a regular basis.
Hollystead was inspected by Care Quality Commission (CQC) on 21st November 2011 and was not compliant with outcomes 14 and 16. At the time of this inspection the home was working to an action plan which the provider developed in response to the compliance action made by CQC.
Currently the provider was undertaking a satisfaction survey. We saw one returned form for the current period ' the family member expressed satisfaction with all aspects of the service provided at Hollystead. They said they were always informed of important issues affecting their friend/relative. They commented:
'It feels more like a family home than a residential home, that's what makes the difference'.
The report for the satisfaction survey undertaken in June 2010 was seen. There were no negative comments made in respect of the service. Sixty six percent of respondents felt the home always met the needs of their relatives whilst the rest said their needs were met usually. All respondents (100%) said the home always treated their relative with respect. Comments were seen such as:
'Hollystead is her home and somewhere she feels very comfortable in. The staff are her friends as well as the people who care for her.'
'Special diets are always adhered to, as is medication.'