The Care Quality Commission
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  • Homecare service

Archived: Highbrooke Care Limited t/a Bluebird Care (Sunderland)

The Place, Athenaeum Street, Sunderland, Tyne and Wear, SR1 1QX (0191) 567 2512

Provided and run by:
Highbrook Care Limited

All Inspections

22 October 2013

During a routine inspection

The agency provided support to 72 people at the time of our inspection. We carried out telephone interviews with three people using the service, three family members and three care staff.

The director and manager supported us at the inspection visit.

One person using the service told us 'Carers are quite exceptional.' Another person said 'Staff are very caring.' One relative said 'I'm happy with Bluebird.' Another relative said 'Staff are really good.'

We found that people's needs were assessed, and care plans were in place. This meant people received support in a way they preferred.

Relatives told us they felt included in the care arrangements and decisions. People who used the service were protected from the risk of abuse. Family members felt able to report any concerns to the agency.

We found that there were systems in place to monitor the quality of the service and make improvements where required.

29 October 2012

During a routine inspection

People we spoke with were positive about the care they received from the service. We spoke with relatives and people who receive care from the service. Comments from people we spoke with included "The girls are great , really friendly and always arrive on time". One relative we spoke with told us "I trust them with him, they're really good".