The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Abacus Care Homecare and Nursing Services (Ormskirk) Limited

71-73 New Court Way, Ormskirk Business Park, Ormskirk, Lancashire, L39 2YT (01695) 585400

Provided and run by:
Abacus Care Home Care and Nursing Services (Ormskirk) Limited

All Inspections

5, 11, 13 November 2013

During a routine inspection

We visited ABACUS Care and Nursing Agency on the 5 November 2013 and we contacted people using the service and staff employed on the 11 and 13 November 2013.

People we contacted told us they were getting the service they wanted and agreed to. Everything was planned to suit them including what time carers visited. Their carers followed their support plan and were flexible in their work.

'They make sure I get all the help I need. They are flexible.' And 'I have regular carers attending to him. They get on with things they need to do. We understand each other very well, and as I live nearby I can pop in to see that everything is ok. There are no problems with his carers.'

Quality monitoring survey's showed people thought the service was good. One person wrote, 'The care provided at ABACUS meets all his needs. regular carers are excellent'.

There were arrangements in place for staff to gain entry and to keep people's home secure when they left. Staff were bound by contractual arrangements to be respectful to people and their property.

People received care from staff that were carefully recruited and of good character. Staff were trained and supported to care for people safely.

People were consulted about the service they received and could request for changes to be made, for example times of visits and support they needed.

People were able to raise any issue of concern they had and be confident the provider acted swiftly to resolve any issue they had.

28 December 2012

During a routine inspection

People we spoke to who used the service told us they were getting the service they wanted. One person told us, 'They visit four days a week and help me with my personal care. They are more like friends than carers. I'm very satisfied'. People thought generally the service was a reliable one. Staff were flexible in their work. Comments were made such as 'They do that little extra for you, that's nice'. And 'They treat you and your home with respect. They help me with my personal care and I'm grateful for that'. People's views on how they wanted their care and support provided on a personalised level were not recorded. One relative told us 'You soon get to know the carers. It's only a problem when new ones come and you have to tell them what to do'.

People told us they knew what to do if they had any concerns. They said they felt safe in their homes. Staff followed their instructions on how to gain entry and secure their home when they left. People who required staff to handle their money told us this was all above board. One person said 'I can understand the need to do this, but all the carers who shop for me are very trustworthy. I get my receipts and I know exactly how much I have spent. They give me my change and make a record of it all'. People were cared for by staff that was supported to deliver care and treatment safely and to an appropriate standard. They were also able to tell the providers what they thought about the service they received.

24 November 2011

During a routine inspection

People using the service and their friends told us they were very satisfied with the way

the agency delivered care. One person described the service as "excellent". People said

the service was reliable and they knew who was visiting them.

People made comments about the staff, who they said were "caring", "respectful', and trust worthy".

People told us they all had a file that detailed their assessment of needs and their care plans including emergency contact details.

People told us they felt their views were taken into account and they were therefore able to influence the delivery of their care. People felt the staff was approachable and accessible and they could contact the office if they had any concerns or queries. People told us they felt safe with the staff that provided the care to them in their homes.