Bright Meadows

Bright Meadows is a purpose-built care home, registered to provide care and accommodation for up to a maximum of 121 people. The home provides residential, nursing, residential dementia and nursing dementia care and is split into five wings. On the day of the inspection there were 100 people using the service.

People’s experience of using this service and what we found

We have made a recommendation about prioritising record keeping, to ensure people’s care records are kept up to date.

Systems in place helped safeguard people from the risk of abuse. Assessments of risk and safety and supporting measures in place helped minimise risks. Staff managed people’s medicines safely. Staff followed infection prevention and control guidance to minimise risks related to the spread of infection. Staffing levels were sufficient to meet people’s needs and managers recruited staff safely. Staff followed an induction programme, and training was on-going throughout employment.

Staff made appropriate referrals to other agencies and professionals when required. The provider and registered manager followed governance systems which provided oversight and monitoring of the service. Care plans included information about support required in areas such as nutrition, mobility, and personal care to help inform care provision, however, some people's care records were not up to date or had missing information. Some areas of the environment needed improving.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they were well treated, and their equality and diversity respected. People felt staff respected their privacy and dignity and took into account their views when agreeing on the support required. Staff identified people’s communication needs and addressed these with appropriate actions.

The provider and registered manager responded to complaints appropriately and used these to inform improvements to care provision. The provider was open and honest, in dealing with concerns raised. The registered manager was available for people to contact, and managers undertook regular quality checks, to help promote good standards of care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service under the previous provider was requires improvement (published 17 November 2020).

The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Bright Meadows on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.