The Care Quality Commission

Archived: 1st Care Nursing Limited - 1st Care Nursing Limited (Dom Care)

38A Hamlet Court Road, Westcliff On Sea, Essex, SS0 7LX (01702) 437711

Provided and run by:
1st Care Nursing Limited

Important: This service is now registered at a different address - see new profile

All Inspections

31 January 2013

During a routine inspection

People we spoke with told us that they were very happy with the care and support they received from 1st Care Nursing Limited. People said that care staff supported their needs according to their wishes. People told us that they were involved in how their care was planned and delivered.

We saw that each person's care was planned and delivered in a way that met their needs and took into account their views and experiences. Risks to the health, safety and welfare of people were assessed and managed to help minimise these.

Staff were supported, trained and supervised to help ensure that people who were using the service received safe and proper care and support. People who were using the service told us that they felt safe and that they had no concerns.

1st Care Nursing Limited had systems in place to regularly monitor and improve the safety and quality of the services it provided to ensure that people received safe and appropriate care, support and treatment.

13 December 2011

During a routine inspection

All the people we spoke with were positive about the quality of service provided by 1st Care Nursing Limited. They were well informed regarding service provision and confident in the organisation providing them with a good service and making improvements where necessary.

People told us they had all received written information and contact numbers for the out of hour's service. People, carers and relatives we spoke with told us that the staff were aware of their privacy and dignity requirements and that they were involved in the decision making practices regarding their care.

People told us that the staff were caring and knowledgeable about their needs. They said that the agency did provide continuity of care where possible and that some of the long term carers were just like family members or friends.

People said that staff were mainly on time and the agency was helpful if they needed extra support or flexibility.