Archived: Hilgay Care Home

People told us that they liked living in the home and were encouraged to be as independent as possible. One person said 'I am safe and happy here and the best I can be'.

We saw that staff were kind, friendly and respectful towards the people living there and people were involved in making decisions about their care and in the way the home was run.

The care records we looked at showed that care was planned to meet people's needs and it was delivered as planned.

We looked at the management of medication and found that medicines were recorded and stored accurately and safely and were administered to people on time by trained staff.

We spoke with staff who said they enjoyed their work; they worked well as a team and felt the home provided good care. We were told that they would be happy for their relatives to be cared for at the home. The training and supervision undertaken ensured that staff were sufficiently skilled and knowledgeable to meet people's needs and people told us that they were cared for by capable, well trained staff.

The personal records were accurate, fit for purpose and securely held. Other records seen which were kept to protect people's safety and well being were maintained and stored securely.

We found that the home had taken appropriate action to manage medicines safely with the home. The standard of record keeping had significantly improved and staff who administered medication had received additional training in this area. This meant that people were now better protected by the systems in place and the home had taken steps to ensure that people received the right medicines at the right times.