All inspections: Broad Oaks - Care Quality Commission

We carried out the previous review of this service on the 29 June 2011 when we spoke with staff, people using the service and with their relatives. During this follow up review on 27 July 2011 to look at systems put in place to effectively manage the service we did not speak to people using the service.

We spoke with people who use the service during our visit. Most people were getting ready for the day, having breakfast or being given personal care. One person was clearly enjoying a foot massage. Staff were familiar with people's needs and these were met in an unhurried way.

We spoke with a number of people, and other professionals who have dealings with the service. The overall view was that the service has limitations but, generally, the provider was keen to work with other professionals to improve the service. The provider was open, cooperative and keen to make changes to improve the quality of the care the home delivered.

People using the service showed us how they were able to make choices about their daily routines. Interaction and communication between staff and people who using the service was positive. Staff demonstrated good communication skills, used appropriate language, and appropriately and sensitively paced their communication.

These older reports are from our old approaches to inspection, including those from before CQC was created.

Archived: Broad Oaks

All Inspections

27 July 2011

During an inspection looking at part of the service

10 May and 23 June 2011

During a routine inspection

Reports under our old system of regulation