Sk:n - Southampton East Street

People who used the clinic experienced effective, safe and appropriate care and treatment that meet their needs and protect their rights. People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.

The provider had effective recruitment and selection processes in place. Appropriate checks were undertaken before staff began work.

People were protected from unsafe or unsuitable equipment. They also benefitted from safe quality treatments and were supported to make effective and appropriate decisions about what they received.

Staff explained the process for obtaining informed consent. We reviewed the records of five people receiving treatments registered by the Care Quality Commission. We found that people had consented and been involved in decisions about their care and treatment. People did not always have a 'cooling off' period and did not receive or offered a copy of their signed consent form in accordance with best practice.

We sampled five treatment records that showed that people's needs were assessed and that the treatment was delivered in line with their individual treatment plan and expectations. There were no details of follow up arrangements following treatment.

There were effective systems in place to ensure that the clinic was clean, hygienic and fit for purpose. The areas we saw in the clinic were clean.

Sufficient staff were employed to be able to provide the services offered at times convenient to the people.

People's complaints were fully investigated and resolved, where possible, to their satisfaction. However, people did not have easy access to the complaints procedure. The clinic manager showed us that the clinic had an effective complaints process.