19 December 2013
During a routine inspection
People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. People had individual treatment plans. Medical histories were taken and updated at every visit. All staff received emergency first aid training on an annual basis.
There were effective systems in place to reduce the risk and spread of infection. Personal protective equipment was worn by staff when treating people. Infection control audits were carried out every six months for the treatment rooms and monthly for the theatre. On the day of our visit the practice was clean and well maintained.
Equipment was maintained and serviced on an annual basis. There were arrangements in place to record and report faults to the equipment, with a contract in place for engineers to attend promptly if a fault was discovered. Appropriate records were maintained to show that equipment was tested and to monitor usage.
The provider had a complaints policy which outlined how complaints could be made and how they would be dealt with. Complaints could be made verbally or in writing.