The Care Quality Commission

Archived: Havengore House Residential Home for Older People

27 Fairfield Road, Eastwood, Leigh On Sea, Essex, SS9 5RZ (01702) 529243

Provided and run by:
Havengore House Residential Home for Older People

Important: The provider of this service changed. See new profile

All Inspections

2, 28 January and 1 February 2013

During a routine inspection

On our visit of the service on 02 January 2013 we were unclear as to the purpose and use of one of the storage room's. A further visit was undertaken on 28 January 2013 where we found that staff were temporarily using the room as staff accommodation. Essex County Fire Service were contacted and completed an inspection. They were satisfied that use of this room did not constitute a breach of fire regulations.

We spoke with two people whose comments were, "Extremely helpful, they treat us as if we were family, [they] couldn't treat their parents any better." "Very respectful of you as a person," and "A family atmosphere comes across."

People told us that they felt safe, that staff knew how to support them. We found that the atmosphere was friendly and that people were supported in their preferred routines. For example, some people were based in a large lounge and took part in activities and others in a smaller lounge where they could watch TV or sleep.

We spoke with two relatives and one healthcare professional. One relative told us that, "Staff are very caring. They always answer your questions and they do as they say they will." The healthcare professional told us that staff were good at communicating and were really helpful.

We found that improvements were required in relation to records specifically consent and care plans.

24 November 2011

During a routine inspection

People with whom we spoke told us that they received good care and were happy with the service they received at Havengore House. We saw that the people who used the service and staff got on well together and the staff were respectful, patient and kind.