Ravenscourt Nursing Home

Updated 16 December 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.

The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.

This inspection took place on 24 November 2020 and was announced.

Updated 16 December 2020

This inspection was unannounced and took place on 19 July 2018.

Ravenscourt Nursing Home is a care home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

At our last inspection on 24 May 2016 the service was rated ‘Good’. At this inspection on 19 July 2018, we found the service remained ‘Good’.

Ravenscourt Nursing Home accommodates 70 people in one adapted building. Ravenscourt Nursing Home accommodates people across two separate units, each of which have separate adapted facilities. One of the units specialises in providing nursing care to people living with dementia. The second unit specialises in providing nursing care to older people. At the time of our inspection, 68 people lived in the home.

The home had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the home. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the legal requirements in the Health and Social Care Act 2008 and the associated regulations on how the home is run.

At our last inspection, we found the provider was in breach of the regulation to notify the CQC of serious incidents, safeguarding alerts or Deprivation of Liberty Safeguard (DoLS) authorisations. At this inspection, the provider was now compliant and was sending the CQC the relevant notifications without delay.

People received safe care. Risks to people were identified and there was guidance in place for staff to minimise these risks and safeguard them from abuse. People were supported by staff who had received training to provide a safe and effective service.

Systems were in place to ensure medicines were administered safely and when needed.

Equipment in the service was maintained and serviced regularly. People lived in an environment that was safe and suitable for their needs.

Any accidents or incidents were investigated and recorded and lessons were learnt to reduce any reoccurrence.

There were sufficient numbers of staff available to support people. Recruitment processes were safe, which ensured that staff were suitable to work with people who needed support.

People were supported to have choice and remain as independent as possible. The service was compliant with the principles of the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards. People and relatives were involved in decisions about their care.

People’s nutritional needs were met and the provider was developing new menus to better suit people's preferences and tastes. Staff worked with health and social care professionals, such as GPs, to ensure that people remained healthy and well.

People continued to receive care and support that was responsive to their needs. They were supported by caring staff who treated them with respect. Their privacy and dignity were maintained.

We saw that staff supported people patiently and were attentive to their needs.

People were able to engage in activities and social events that they enjoyed. They were able to provide feedback and make suggestions about what they wanted from the service.

Since the last inspection, a new registered manager had been appointed to manage the service. They ensured the quality of the service was monitored regularly and effectively.