The Care Quality Commission

Archived: Housing 21 - Joseph Hadlum

Eastern Avenue, Ashford, Kent, TN23 1AF 0370 192 4542

Provided and run by:
Housing 21

All Inspections

28 March 2013

During a routine inspection

People we spoke with told us they were treated with dignity and respect. One relative said that staff were polite and helpful, they commented 'I feel confident and reassured by the care provided'. Another person said 'The care is very good. There is help when I need it, but I am encouraged to do the things that I can do for myself'. People said care staff called at prearranged times which suited them and provided many aspects of support.

People said they were involved in planning their own care and that there was consistency of staff providing care and support. People had copies of their own care plans. They had been involved in planning the support they received and were asked regularly if they wanted to make any changes.

People said they felt safe whilst staff supported them. They told us the service recruited the right calibre of staff and that staff had the right skills and experience to meet their needs. People said that they had been asked if they were satisfied with the service and felt their views were taken onboard.

Relatives told us that the care was personalised to their family member's needs. They had been given opportunity to be involved in the assessment of needs and review of care plans.

Overall, the service met our standards. However, no registered manager was in place for the regulated activity of delivery of personal care. Since this was a legal requirement, we have taken this matter up separately with the provider.