Archived: The Old Vicarage Nursing Home

Care files contained initial assessments of personal or nursing care needs and risk assessments that had been transferred into care plans for each aspect of care provided. These had been reviewed on a monthly basis. We noted that nursing care had been provided as planned. Health professional visits had been documented.

We found that The Old Vicarage had appropriate systems in place which ensured staff were recruited and employed safely and effectively.

We reviewed how complaints were managed at the home. We found that there was a complaints procedure available for residents and relatives. This gave information on how to make a complaint and how the home would be expected to respond.

We found that care was provided in an environment that was clean and free from malodours. When we spoke with people who used the service comments included: "My room is kept clean and tidy", "I don't have any complaints about the cleanliness". When we spoke with relatives no concerns were raised in regards to this standard.