The Care Quality Commission
  • Care Home
  • Care home

Archived: Randolph House Care Home

Overall: Good read more about inspection ratings

Ferry Road West, Scunthorpe, Lincolnshire, DN15 8EA (01724) 272500

Provided and run by:
Four Seasons (DFK) Limited

Important: The provider of this service changed. See new profile

All Inspections

1 and 2 December 2014

During a routine inspection

We undertook this unannounced inspection on the 1 and 2 December 2014. The last inspection took place on 30 August 2013 and the service was complaint in all the regulations we assessed.

Randolph House provides residential and nursing care for up to 70 older people. Accommodation is provided over two floors and there is a unit on the first floor that provides specific care for people living with dementia. The bedrooms are for single occupancy and there are sufficient communal areas, bathrooms and toilets. There is a large accessible garden and car parking.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People who used the service were safe and had their assessed care, treatment and support needs met by sufficient numbers of adequately trained staff. We saw relevant checks were completed before members of staff were employed by the service to ascertain their suitability to work with vulnerable people.

The registered provider had a range of policies and procedures designed to help keep people safe. Staff were trained to recognise the signs of potential abuse and knew what action to take if they suspected abuse had occurred.

The service was meeting the requirements of the Deprivation of Liberty Safeguards (DoLS) and staff understood the Mental Capacity Act 2005 and its principles in relation to people who lacked the capacity to make decisions themselves. These safeguards provide a legal framework to ensure people are only deprived of their liberty when there is no other way to care for them or to safely provide the required treatment.

We observed staff treating people with dignity and respect throughout the inspection. Staff spoke to people in a relaxed but positive manner and we saw they were encouraged to be as independent as possible. People’s assessed needs were planned for and when possible they had contributed to their care plan and stated their preferences for how care and treatment was to be delivered. People were offered a range of choices in their daily lives.

The service was clean and free from malodours. The building was well maintained and suitably furnished. During the inspection a number of bedrooms were being redecorated after consultation with people who used the service.

People who used the service told us they knew how to make a complaint and they thought the registered manager was approachable. The registered provider had a complaints policy in place which was displayed in the entrance to the service.

30 August 2013

During a routine inspection

We spoke to eight people who used the service and three relatives. Before people who used the service received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. People we spoke with told us they knew about their care plans and said they were able to state their preferences for treatment.

We found care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. Risk assessments were in place to minimise any identified risks or hazards. People we spoke with said they received good care. One person told us 'If I was worried about anything I'd tell my key worker. She's excellent.' A relative said, 'I'd recommend the home to anyone, it's smashing here.'

We received mixed comments from people about the levels of staffing at the service. We saw people were not rushed and observed friendly and relaxed conversations between staff and people throughout the visit.

We found people were asked about their opinions and preferences. There were systems in place to ensure the provider monitored the quality of the service and took appropriate action where required.

We found people were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained.

17 January 2013

During a routine inspection

We spoke to seven people using the service and six relatives during our site visit on 17th January 2013. They told us they were happy with their care and that staff looked after them very well. Relatives spoke highly of the staff and said they were very good although some relatives felt that there were not enough activities for people, particularly for those with high level needs.

People in the service said they felt safe and that they had choices about how they spent their days. They said they did not have to wait to be attended to and were asked regularly how they were. People living in the home and their relatives told us that they felt consulted about their care and on any changes in the home.

5 July 2011

During a routine inspection

We spoke to four people using the service and three relatives during our site visit on 5 July 2011. They told us that they were very happy with their care and that staff went over and beyond the call of duty in their delivery of care. Relatives spoke highly of the manager in that nothing was too much trouble for them and anything that was requested was carried out immediately.

Relatives gave examples of being able to join in activities within the service and have their meals with their relative if they chose to.

People living in the service told us that the staff were patient and very obliging. They said that they did not have to wait to be attended to and they were constantly being asked if they were alright or needed anything.

People living in the service and relatives told us that they felt fully consulted about all aspects of care and were continually kept up to date of any changes to this.

Similarly, they told us their views were sought about the day to day running of the service and where changes were needed to be made, the manager would regularly meet with them to explain how this would be achieved and within what timescales.