Wembley Park

We rated the service as Good overall. It had not been inspected previously.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection of the service commencing with a site visit on 3 March 2022, as part of our inspection programme. This was the first inspection of the service.

Nova Healthcare Solutions Ltd (the provider) was registered by the Care Quality Commission (CQC) in November 2020 in respect of the regulated activity Treatment of disease, disorder or injury. It provides support to NHS GP services under individual contractual arrangements entered into by the practices. This mostly involves a workflow management service to process and code clinical documents received by the contracting practices. In addition, at the time of our inspection it also provided an online triaging of eConsult requests to one contracted GP service.

At this inspection we found:

• The provider had good systems to manage risk. It learned from incidents and took action to improve processes.
• The provider routinely reviewed the effectiveness of the service by regular spot checks and auditing.
• Care and treatment was delivered in accordance with evidence-based guidelines.
• Feedback from service users was positive regarding responsive aspects of the service.
• There was a strong focus on continuous learning and improvement at all levels.

The areas where the provider should make improvements are:

• Arrange for the named safeguarding leads to undertake level four training.
• Continue with plans for the regular review of governance policies, system guidance manuals and training materials.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care