The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Mitcheldean

The Carlson Suite, Vantage Point Business VIllage, Mitcheldean, Gloucestershire, GL17 0DD (01594) 837914

Provided and run by:
Dean Healthcare South West Ltd

All Inspections

17 April 2013

During a routine inspection

We found that Mitcheldean was providing a service which had respected the privacy and dignity of people who used their service. The agency had chosen to reduce the scope of services which it had provided. At the time of the inspection the agency was only supporting two people. They were being supported by two care workers. We did not have the opportunity to speak with anyone who was using the services of the agency.

Assessment and reviews conducted by the agency had consulted with people who used the service and recorded how they wished to be supported. Monitoring by senior staff had ensured that staff followed support plans and respected the wishes of people using the service. There were sufficient skilled and experienced staff to safely meet the needs of people who used the service. The content of induction and subsequent training for staff was of a good standard. In summary, this inspection found that Mitcheldean Domiciliary Care service had provided a good standard of care and support, to the relatively small number of people using their services.

During a routine inspection

We spoke with three people who use the service. People who use the service told us that they had received a good quality of service from Dean Health Care. They told us that:"staff are very polite and know what my needs are" and how 'staff are lovely and polite". They also told us that they were able to speak with the manager who listened and acted upon matters which they raised with her. People told us that they had been provided with clear information regarding fees, and which carers would be supporting them.