Archived: St Quentin Residential Home

People we spoke with told us that they were happy with the care provided and staff treated them with dignity and respect. One person told us, 'The staff speak to me nicely'. Another person told us, 'It is excellent here. I choose what I want to do and the staff always listen to what I say'. A relative we spoke with told us, 'I think this is a superior home and the staff take care to help people in a dignified way'.

We saw that the provider regularly liaised with other agencies to ensure people's health and wellbeing needs were met. The provider had a system in place which ensured that the transfer of people's information was kept confidential.

The provider had a recruitment procedure in place. We saw that the necessary checks had been undertaken that ensured staff were safe to provide support to vulnerable people.

People told us that there were enough staff available to meet their needs. We saw that the provider had a system in place which ensured that there were enough suitable qualified staff available to support people who used the service.

The provider had a complaints system in place. We saw that where people had complained the provider had taken action to address concerns.

People were happy with the care and support they received. They were supported to have their health and personal care needs met. They had the opportunity to take part in activities both in and out of the home.

People told us that they felt safe living at the home. Care workers were aware of safeguarding issues and knew what to do if they had any concerns people were being abused. The manager was acting upon any concerns raised.

People told us that the care workers were caring and knew their needs. Care workers received the training, support and supervision to provide care at an appropriate standard.

People were consulted about their care and about their experiences of living in the home. People were involved in reviews of their care. They also could express their views at resident meetings and through completing a written survey.