Archived: Holly Lodge

Updated 23 March 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 11 November 2014 and was unannounced. The inspection team was made up of one inspector.

Before the inspection we reviewed the information we held about the service. We looked at the reports of previous inspections and the notifications that the provider had sent to us. A notification is information about important events which the provider is required to send us by law.

During the inspection we spoke with six people who used the service and observed how the staff supported and interacted with them. We also spoke with one relative, and the friend of someone who used the service, three care staff, and the registered manager.

We looked at the care records including the risk assessments for two people, the medicines administration records (MAR) for eight people and six staff files which included their supervision and training records. We also looked at other records which related to the day to day running of the service, such as quality audits.

Updated 23 March 2015

This inspection took place on 11 November 2014 and was unannounced. Holly Lodge is a care home that provides accommodation and personal care for up to 14 older people. On the day of the inspection, there were 12 people living in the home.

The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The experiences of people who lived at the care home were positive. People were treated with respect and their privacy and dignity was promoted. Their human rights were protected, and risks had been assessed and managed so that people were protected from harm. Information about the safeguarding procedures and how to report any allegations of abuse outside the service was available.

There were sufficient numbers of experienced and skilled staff to care for people safely and regular staff meetings were held to discuss issues relating to people’s general wellbeing and the day to day running of the home. Medicines were managed safely and people received their medicines as prescribed by their doctors.

Staff had received training and understood the requirements of the Mental Capacity Act (2005) and the Deprivation of Liberty Safeguards. They were aware of how to support people who lacked mental capacity to make decisions for themselves.

People were involved in the decisions about their care, and their health care needs were assessed, reviewed and delivered in a way that promoted their wellbeing. People’s nutritional and health care needs were managed well and they were supported to pursue their social interests outside the home and to join in activities provided at the home.

There was an effective complaints system in place, and the views of people were sought in an informal way because both the manager and the provider were visible and accessible on a daily basis.