All inspections: Chase House Rest Home - Care Quality Commission

We carried out this review using documentary evidence specified by us and provided by the manager of the service. We did not visit the service as part of this review of compliance and we did not, therefore, speak to people who use the service.

Using documentary evidence provided by the service manager we found that improvements had been made as required.

Where people were unable to make decisions regarding the care and support they needed, a mental capacity assessment had been carried out as required by the Mental Health Act 2005. Following this assessment decisions had been made in consultation with the person's representative and after taking clinical advice into account.

We saw evidence in documents provided to us by the service manager that care was planned and delivered in accordance with the wishes of the person using the service and that they had been involved in the planning of their care and had agreed to it. In the case of a person using the service being unable to make a decision, the manager had carried out an assessment of their mental capacity and had planned their care in consultation with the person's representative and general practitioner.

We were told by people who used the service that their right to privacy was maintained at all times and the advice and support they received from the manager and staff were given in a way that maintained their dignity. People said they were involved in the planning of their care and they had choice in the food they were served.

People told us they knew who to speak to if they had to make a complaint. They said any comments or concern raised were listened to and dealt with to their satisfaction.

Where people were unable to express their needs verbally we found that the provider had not acted in accordance with the law in making decisions about their care.

People who used the service told us they were involved in the planning of their care; that their care worker discussed their support options and treatments with them and their family.

People said they were provided with the service user guide, and a contract of residency outlining costs and services which either they or their relatives signed.

People told us they were asked to complete questionnaires on a regular basis. This gave them the chance to say how they saw their care progressing and how satisfied they were with the home in general. They told us their relatives are also asked to complete the questionnaire as well.

Some people told us they could not remember if they had an assessment prior to being admitted into the service. Some people said someone from the service came to see them and asked a lot of questions, which they and their relatives answered.

People said they felt safe in the service and they knew whom to speak to if they felt uncomfortable with a situation. They told us they would speak with the manager who would act on their behalf. They told us they had been provided with the service's service user's guide which contained information on keeping people safe, but they have never had to use it

Archived: Chase House Rest Home

All Inspections

During a check to make sure that the improvements required had been made

2 November 2012

During a routine inspection

14 November 2011

During a routine inspection