We carried out a review of the data available to us about Care2Victory Services Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Care2Victory Services Ltd, you can give feedback on this service.
Care2Victory is a domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection there were 2 people using the service.
People’s experience of using this service and what we found
Systems and processes were in place to protect people from harm and abuse. People told us they felt safe and staff understood their responsibilities to report concerns.
Risk assessments were in place for people and were individual to their needs. Care plans gave guidance for staff to follow and staff told us they found them useful when caring for people safely.
Medicines were managed safely. Appropriate support was given to people that needed it and records that were kept, did not include any gaps or discrepancies.
The service was new and was only providing support to 2 people. There were enough staff employed to meet people’s needs. The registered manager had plans to safely increase the service and ensure they have staff available. Staff were recruited safely with relevant checks in place.
People had their needs assessed before receiving care. Care plans were personalised and included people’s needs and wishes. Care staff were given the opportunity to read care plans before supporting people. People and relatives told us they were involved in the care planning process and felt included.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care staff had received a thorough induction and a variety of online training to meet people’s needs. Some areas for improvement had been identified following a complaint received. However, appropriate actions had been taken and improvements had been made. People were supported to maintain a healthy diet and remain independent where possible.
People and their relatives told us staff were kind and caring. Feedback we received about the registered manager was positive. Staff, people and relatives all felt they provided a positive culture within the service. They felt listened to and part of the organisation. The registered manager was aware of their regulatory responsibilities.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 7 February 2022 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.