5 August 2013
During a routine inspection
During our SOFI observation we found that staff had positive interactions with people, they spoke patiently and kindly whilst offering choices and involving people. People also had positive interactions and communication with each other.
We spoke with 12 people who used the service. Overall people told us that they were happy living at the home. Their comments included, "I wouldn't be here if I didn't like it. The staff are lovely," "We all get on well together, we are like family" and "It's brilliant here."
We found that people were asked for their consent to care and treatment and the staff acted in accordance with their wishes.
We spent time sitting with people in the communal areas of the home and with people individually in their rooms. We found that care and support was offered appropriately to people.
We spoke with five relatives. They told us, "If I have needed anything addressing this has been done in a open and honest manner" and "The staff have been absolutely fantastic."
Our observations evidenced that there were enough staff on duty and staff working in the home were appropriately qualified to do their jobs.
The provider had a system in place for gathering and evaluating information about the quality of care the service provided.
We found that records were held securely and retained for an appropriate period of time.