Allot HCS Kirklees

Updated 11 August 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

One inspector carried out this inspection.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was not a registered manager in post.

Notice of inspection

We gave the service a short notice period of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

We reviewed information we had received about the service since the date it was registered. We used all this information to plan our inspection. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection

We spoke with 2 people and 2 relatives about their experience of the care provided. We spoke with 4 members of staff including the nominated individual and compliance manager. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

Updated 11 August 2023

About the service

Allot HCS Kirklees is a domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection there were 7 people using the service .

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were 3 people using the service who received personal care.

People’s experience of using this service and what we found

People shared positive feedback with us about their experience of Allot HCS Kirklees. Care records provided staff with guidance on how to provide care to people. Staff were aware of people's dietary needs and supported people appropriately. Care plans included information about people's healthcare needs and any interventions or support they required. Staff asked people for consent before supporting them. People were able to make choices and their communication needs were identified and recorded in their care plans.

Staff were recruited safely. Staff had received appropriate training to enable them to meet people's needs. People were treated with kindness and had positive relationships with staff.

Complaints and concerns were logged and investigated. The registered manager had carried out investigations in response to any concerns they received. There was a culture of learning from incidents when things went wrong. The service responded to any changes in people’s care promptly.

Systems and processes were in place to protect people from the risk of abuse. The provider had established systems to monitor the quality of the service and to organise and monitor calls. The provider worked in partnership with various other health and social care professionals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 22 March 2022 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.