7 March 2013
During a routine inspection
People told us that their care and support was planned and delivered as they wished and that staff had sufficient time to support their needs. We found that people's safety and wellbeing was taken into account and their needs were regularly reviewed to ensure that care was appropriate and reflected their changed needs.
We found that people were supported by staff who knew what abuse was and how to raise their concerns. The provider had in place systems to protect people from abuse and promote their safety.
We found that staff were supported to learn and develop skills and knowledge to meet people's needs. A person told us "I think they seem to know a lot". Staff told us that they completed induction training and recognised qualifications in health and social care to enable them to deliver care to safely and to the appropriate standard.
We found that the provider had an effective system to monitor and assess the quality of service provision.