The Care Quality Commission
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Archived: Kennedy Leigh Home Care Service (Southend)

Victoria Oppenheim House, 1 Cobham Road, Westcliff On Sea, Essex, SS0 8EG (01702) 334655

Provided and run by:
Jewish Care

All Inspections

20 January 2014

During a routine inspection

People told us that Kennedy Leigh Home Care Service was effective and offered them good and reliable support. People said, "I have 100 percent confidence in the carers and senior staff. They have never let me down," and, "[The manager] and the staff are very supportive and communication is excellent."

We saw that people's care and support was planned with their involvement and reviewed regularly. Risks to the health, welfare and safety of people were identified and managed.

Where people needed help to manage their medicines, this was carried out in a safe and effective manner.

To ensure that people received support from an effective staff team we found that staff had been properly recruited and trained. Staff told us that they received very good support in their roles.

People had opportunities to comment on the service and there was a clear complaints process in place so people could raise any concerns that they might have.

Overall we found Kennedy Leigh Home Care Service to be a well led, caring, responsive, effective and safe service.

25 September 2012

During a routine inspection

People were very happy with the service that they received from Kennedy Leigh Home Care Service (Southend.) They told us that the service was well organised and run. People felt that the quality of the staff team and management was excellent.

People said that care workers always arrived promptly. One person said that staff, "Always arrive on time or phone me if there are any hold ups. The girls are are always very courteous and helpful."

People told us that care workers listened to their views and were flexible in their approach. People said that they felt comfortable with their carers and did not have any concerns.