Archived: Lifeways Community Care (Walsall)

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We found that people who used the service had consented to their care, treatment and support.

People who used the service told us and we saw that their care and welfare needs were being met. A relative told us: 'The team are excellent, they provide the right support'

We saw records to confirm medicines were managed safely and effectively.

We saw records and staff told us they felt supported to fulfil their role.

The service had systems in place to monitor the quality of the service provided by Lifeways Community Care.

After the inspection we contacted people who used the service, their relatives and staff to get feedback about the service.

We found that people's views were taken into account in the way the service was provided and delivered in relation to their care.

One person told us, 'I get on well with the staff and do things I want to do'.

A relative told us, 'The service has been excellent. When our relative moved into supported living,staff were sensitive to her needs. They were fantastic'.

We found that people's care and treatment was delivered in line with their individual needs and ensured their safety and welfare.

We found that people who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify and prevent abuse from happening.

Staff we spoke with told us they had received appropriate training to undertake their work competently. We found that appropriate checks were undertaken before people started work.

We found that there was a robust system for ensuring ongoing quality assurance within the service.

We looked at five outcomes and found that Lifeways Community Care (Walsall) was compliant in all five outcome areas.