The Care Quality Commission
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Archived: Lifeways Community Care (Oadby)

Suite 3.2, Lyn House, 39 The Parade, Oadby, Leicester, Leicestershire, LE2 5BB (0116) 272 0292

Provided and run by:
Lifeways Community Care Limited

Important: This service is now registered at a different address - see new profile

All Inspections

6, 7 January 2014

During a routine inspection

There were 39 people using the service at the time of our inspection visit. We met with one person who was using the service and spoke with them. We were unable to speak with and gain the views of other people due to their complex needs or their being out in the community with the support of their support worker; however we used information gathered by the provider and spoke with staff with a range of roles to find out about the service and the experiences of people who used the service.

We visited a supported living project where we met and spoke with one person who used the service. A majority of people who resided within the supported living project were out accessing activities within the community supported by staff employed by Lifeways Community Care (Oadby). The person we spoke with spoke positively of the support they received and told us they were supported to make decisions about their daily life, which were respected by the staff. The person's comments included: 'You get what you want. If I don't want to go out, I don't. Everything in his house (referring to their flat) is managed by me.' We met with and spoke with two support workers and two team leaders. We spoke with staff that supported people using the service, we found they had a good understanding of the needs of people and were aware of their role in promoting people's independence and decision making to influence their day to day lives.

We saw that people's needs were assessed, and support plans were in place, which were supported by risk assessments. This meant people received support in a way that met their needs and promoted their health, welfare and safety.

Staff told us they accessed a wide range of training which reflected the needs of people who used the service and provided them with the necessary knowledge to support people. Staff were confident in their role of reporting any concerns about people's welfare to the appropriate person being aware of their role in safeguarding vulnerable adults from abuse.

We found that there were systems in place to monitor the quality of the service, and make improvements where required, which was overseen by the quality team.

6, 13 December 2012

During a routine inspection

We were not able to speak to anyone using the service during this inspection. We visited one service but most people were out at the time of our inspection. The two people present did not wish to speak with us. We spoke with a family member about the care their relative was receiving. They told us they thought the care their relative was receiving was good. They commented that staff seemed good.

We found that people's needs were assessed properly and care was planned to meet people's needs. Staff had appropriate information and training to provide appropriate care, although there were some instances where staff did not feel confident they had the skills to meet specific needs. People were asked for their consent before staff provided care. There were effective systems to recruit appropriate staff and there were systems to check the quality of the service.

12 September 2011

During an inspection in response to concerns

People who use the service told us that they are happy with the support they receive. They reported that staff members help them with a range of tasks including cooking, cleaning, shopping, managing their medication and their finances. People stated that staff members are friendly and helpful and that they treat people with respect.

Several people raised concerns about support rotas. One person stated that he does not always receive a copy and has to ask staff. He reported that he is not always told about changes to the rota. Other people stated that rotas do not always reflect the hours that they have agreed with their social workers. They reported that staff members do not always arrive at the agreed time, which can cause delays with mealtimes.

One person stated that the washing machine keeps breaking down. We noted that the laundry room was out of action when we visited on 12 September 2011. The water to the laundry and a person's flat had been turned off on 8 September 2011 due to a leak. The Service Manager agreed to ensure that alternative arrangements were made for the people affected.

People who use the service stated that they generally feel safe with staff and other people who use the service. They reported that they are happy with the support they receive with their medication.

5 July 2011

During a routine inspection

People who use the service told us that they are happy with the support they receive. They stated that staff members are friendly and helpful. Several people reported that they are treated with respect. They told us that they have been involved in the completion of their support plans.

A number of people stated that they were looking forward to going to a restaurant and a club on the day of our visit. One person reported that she was excited about the prospect of moving house.

People who use the service told us that they get on well with staff and the people they live with. They stated that they feel safe.