All inspections: Acorn Supported Living Scheme Limited

During our inspection of Acorn Supported Living we visited one house where people lived who received support from the service. The people we spoke to told us they felt involved, and were happy, with the support provided to them. We were told,

"I go through things with (key worker) every month. We talk about it and I say what I think".

and,

'I'm quite independent, but I get the help I need they are there when I need them.'

We saw that relevant checks had been made by the service to ensure that staff were suitable for their role.

A number of systems were in place to regularly assess and monitor the quality of the service provided. This included an accessible complaints procedure which was available to people in the homes in which they lived. One person told us, "I don't want to complain about anything. But I'd just tell (staff member) and they would help me."

We spoke with three people using the service who provided us with very positive feedback about Acorn Supported Living Scheme Limited. They told us privacy; dignity and independence were important aspects of the support provided. They felt their assessed needs were being fully met by staff who were competent to do their jobs and who ensured they were protected from harm.

When asked about the staff their comments included:

'Staff are good and friendly' and 'they listen to me' and 'I like the staff'

'She's a good friend, nice key worker, friendly person'.

When asked about the house we were told 'We are given choices about meals, shopping, holidays we do things together' and

'It's a nice place to live, easy for the shops'.

We visited six people in their own homes and spoke to staff members during our visit.

People using the service told us they were happy and satisfied with the way the care was delivered to them. They also said positive comments about the service they received.

People told us that they liked the staff and they knew all the carers who came to visit them. People said they felt safe in their own homes and felt safe with the staff that provided care to them.

People made comments about the staff, who they said were, 'friendly' and they were, 'happy' with the service they received.

People told us they had a file that detailed their care and daily records were maintained by the staff. People said the service helped them to learn new skills and helped them to maintain their independence.

People told us they went out on a regular basis and this included social events, work as well as attending college classes.

Archived: Acorn Supported Living Scheme Limited

All Inspections

24 January 2014

During a routine inspection

24 January 2013

During a routine inspection

19 January 2012

During a routine inspection