We saw that people had their needs assessed and that care plans were in place.
The domiciliary care agency had systems in place to gain and review consent from people who used the service.
People received safe and co-ordinated care, treatment and support where more than one provider was involved.
We found there was an effective complaints system in place.
Records looked at during the inspection were accurate and stored securely.
Staff spoken with during the inspection demonstrated a good understanding of the meaning of dignity and how this encompassed all of the care for a person. Staff spoken with were knowledgeable about the people they cared for.
During the inspection we looked at the care records of four people who used the service. We found that some care plans were insufficiently detailed to ensure that the care and support needs of the person would be met.
We found the agency recruitment procedure to be robust. Appropriate checks were carried out on staff before they started work.
People were cared for by staff who were supported and trained to deliver care safely.
People told us they felt comfortable and safe with their care workers. People also told us they would feel comfortable speaking to the manager, or the office staff, about any issues which may arise.