The Care Quality Commission
  • Care Home
  • Care home

Archived: Primrose Lodge

29-33 Essex Road, Watford, Hertfordshire, WD17 4EL (01923) 444435

Provided and run by:
Mr Bedanan Seegoolam & Mrs Dhanwantee Seegoolam & Mr Jeet Bolah Rukunny & Mrs Sangeeta Rukunny

All Inspections

1 July 2013

During an inspection in response to concerns

The Care Quality Commission had received concerning information regarding the recruitment of staff at this location. We arranged to carry out a 'responsive review' of compliance at the location to check compliance with the relevant regulations. We found that people were being recruited appropriately and the required checks were being carried out.

14 December 2012

During an inspection looking at part of the service

We observed that Primrose Lodge had improved since the previous visit in August 2012. People told us that things were better such as they had regular activities and the food was better most of the time. People looked well groomed and had clean clothes on. One person told us they had a Christmas party the week before and it was really good.

There was a cosy feel to the home, which appeared bright and festive, and had decorations that people had made hanging from the walls in the lounge and dining room.

People appeared to be comfortable and well cared for, and the home had a friendly atmosphere. All the areas we visited were fresh and clean.

People told us the staff were very good, and always tried to make time to assist them when requested. Two people said there had been more staff on duty recently, and said the staff were always very caring. Another person said the staff were always very busy but still did a good job. The staff told us that a few of the people who lived there had regular visitors, and their family had been encouraged to be involved as much as possible.

During a check to make sure that the improvements required had been made

Since our last visit the provider had put a number of processes in place to ensure that any accident or incidents are recorded and those that require a statutory notification are processed in a timely way and sent to the Care Quality Commission (CQC).

All staff had been made aware of the process via internal memorandum and a process mapping document. They have also put in place a registration authority notification policy and procedure. This means that incidents that are required to be reported go through stringent checks to make sure the process has been completed. By completing this process people who live at Primrose lodge are protected from the risk of further harm.

Copies of accidents and incidents are kept and reconciled on a monthly basis. This process ensures that all incidents that have occurred during that month have been reported in the week that they occurred.

15 August 2012

During a routine inspection

During our site visit, on 16 August 2012, people felt that the home was fair but not exceptional, and was somewhat lacking in activities. People said the staff lacked 'enthusiasm' and that people did 'not do anything stimulating'. They said that though the staff were 'lovely' they did not have much time for the pleasantries.

26 October 2011

During a routine inspection

One person we spoke with on 31 October 2011 said that they always chose what time they got up each day and said they could do exactly what they wanted including whether to join in the activities or not. They told us that, after their own home, Primrose Lodge was the best place they could have come to, and said they felt younger since being there. Other people said that they were always treated with respect and were involved in their care planning. One person said they enjoyed the activities provided and that people decide what to watch on the television and operate the television remote control themselves. The people we spoke with all said that they enjoyed the meals provided and said they could choose an alternative if they did not want the main meal. One person said there were always drinks available and that people could have a cup of tea whenever they wanted.The people we spoke with said that they would not hesitate to tell staff if they had a concern and that the staff were all wonderful. They said there were always enough staff on duty and they never had to wait for a response if they used their bedroom call alarm. They said that all the staff were very approachable and were well trained.The people we spoke with said that they had residents' meetings and could discuss any issues they wanted.