Archived: Choice Support Havant

People told us they were satisfied with the service they received. People and relatives told us staff treated people with respect. People said they were able to contribute to making decisions about how they received care. The service promoted people being involved in the running of the organisation, such as staff recruitment.

We saw that each person had care records, which included assessments of need and care plans on how those needs were to be met.

The service worked with other health and social care professionals so that there was a coordinated approach to care.

The service had an effective staff recruitment process. Records showed staff were subject to the required checks before starting work.

The service used a number of audits tools to check on the performance of the service. These included seeking people's views, regular audits and reviews of any incidents or complaints. The service also involved people in its quality assurance audits.

People told us they were satisfied with the care and support they received. People said they were consulted about the care and support they received and were aware they had a care plan, which they had agreed to. Staff were said to treat people with respect. One person said, 'It's a good service.'

We saw people's needs were comprehensively assessed and each person had a care plan.

People said they felt safe with the agency's staff. Training was provided for staff in the safeguarding of vulnerable people.

There was comprehensive training for staff who received regular supervision and support.

Health and social care professionals reported the service provided a generally reliable and flexible service to meet people's needs. However, reference was also made to recently missed appointments for one person.

One person's care plan did not accurately reflect the times the agency was providing support. Daily records of care provided to this person were not readily available and there was a lack of clarity from the agency's management about this person's records.