Archived: London Care plc (LimeHouse)

All Inspections

22 August 2012

During an inspection in response to concerns

We visited four people who were using the service. They said, of the staff, that 'nothing was too much for them, they always listen to me' and 'I like things to be done my way and when I tell them they do listen'. The people who we visited also told us that they know the staff that cared for them. One person said 'I am very satisfied with my carers, they are very nice' and another person said of the care workers 'they are brilliant'.

See full summary of 22 August 2012 report See shortened summary of 22 August 2012 report

1 June 2011

During a routine inspection

The Commission is currently developing new formats for questionnaires to be issued to people who use services. It was not therefore possible to do this prior to this planned review although we did look at samples of quality assurance feedback questionnaires that the agency itself undertakes. We will refer to the outcome of the agency's most recently published quality review later in this report.

See full summary of 1 June 2011 report See shortened summary of 1 June 2011 report