Archived: The Shaw

We spoke to one person who lives at the service and their relative, who were both "very happy" with the home. They told us the service is "homely, friendly, not too big".

Other comments included, "I think we're lucky", "quite contented with life", and "the food's good".

We asked people who live at the home if they felt able to raise any concerns or complaints. All of the people we spoke to, including relatives, confirmed that they would be able to raise any issues if necessary.

A number of people who live at the service welcomed us into their rooms and told us they were happy with their rooms. One person referred to their "apartment" and showed us the view of the garden, which they particularly liked.

One person who lives at the service told us, "On the whole, I'm satisfied. Staff are polite and capable." The only thing that could be improved was the communication in relation to certain members of staff. Typical comments included, "the staff are very kind and patient", and "staff are very good, can't complain".

We observed members of staff providing assistance to people and offering drinks and biscuits. People on the dementia unit confirmed that there was usually someone to ask for help, although one person told us that sometimes the buzzers aren't always answered on the ground floor residential unit.