Radis Community Care (Honey Tree Court)

Updated 17 August 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by two inspectors

Service and service type

This service provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is bought or rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care [and support] service.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with five people who used the service and one relative about their experience of the care provided. We spoke with the registered manager, the newly appointed support manager and three staff. We reviewed a range of records. This included two people's care records. We looked at three staff files in relation to recruitment. We also looked at a variety of records relating to the management of the service.

Updated 17 August 2022

About the service

Radis Community Care (Honey Tree Court) is a domiciliary care agency. It provides personal care to people living in their own flats within an extra care housing scheme. It provides a service to older people. There were 24 people receiving a personal care service at the time of our inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us they felt safe when staff supported them. The service assessed risks to people to keep them safe. Staff were recruited safely. Medicines were managed safely. Staff were trained and followed clear policies and procedures on infection control that met relevant national guidance

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff received training and regular support to be effective in their roles. Staff supported people to access the healthcare services they needed to maintain good health.

People told us staff were kind and caring. The staff treated people with dignity and respect and their independence was promoted.

Care plans recorded people's needs and preferences and how they liked to be supported. Staff wrote about people in a respectful way. There was a complaints procedure in place.

Some improvements were needed to checks and audits to ensure governance systems were effective. We have made a recommendation about audit processes.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 20 December 2021 and this is the first inspection.

Why we inspected

The inspection was prompted in part due to concerns received about safeguarding incidents. A decision was made for us to inspect and examine those risks.

Please see the safe section of this full report.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.