Woodward Court

Updated 25 November 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC’s response to the coronavirus pandemic we are conducting a review of infection control and prevention measures in care homes.

The service had been identified for use by the Local Authority as a designated care setting in response to the Winter Plan for people discharged from hospital with a positive Covid-19 status. This inspection was to ensure that the service was compliant with infection control and prevention measures.

This inspection took place on 21 October 2020 and was announced.

Updated 25 November 2020

Woodward Court is a 'care home'. People in care homes receive accommodation and personal care under a contractual agreement. CQC regulates both the premises and the care provided and both were looked at during this inspection.

Woodward Court is registered to provide a service to 28 older people. Accommodation is provided on two floors in four separate units and provides a combination of assessment, respite (short term) and long term care. The service also operates a day centre which is not regulated by CQC. At the time of the inspection 22 people were using the service.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

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This inspection took place on 12 March 2018 and was unannounced which meant the provider did not know we would be visiting.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe and systems were in place to make sure risk was assessed and managed. Staffing arrangements were appropriate and ensured people received care from a consistent workforce. Medicines well managed safely.

Staff felt well supported in their role and had received training and supervision which ensured they understood how to do their job well. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. People’s nutritional and health needs were met. People lived in a comfortable and pleasant environment.

People told us staff were kind and caring. We saw staff interactions were person centred and they knew the people they were supporting well. People were kept informed of their rights and what to expect when they used the service.

People’s care was planned and delivered in a way that met their needs. People enjoyed individual and group activities. Concerns and complaints were investigated and responded to. Any learning was captured.

The service was well led. The registered manager was knowledgeable about the day to day running of the service as well as their overall legal responsibilities. They were supported by an effective management team. The provider had systems in place to monitor the quality of the service and people were encouraged to share their views to help drive improvement.

Further information is in the detailed findings below.