Archived: St Brides

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People continued to be supported in a safe way and where risks to people were identified they were managed effectively. Staff knew what abuse was and how to recognise and report it. Medicines were managed safely and people had their medicines at the prescribed times. There were enough staff available to offer individual support to people and recruitment process ensured they were suitable to work within the home. Staff had received training to help them support people.

When needed capacity assessments had been completed and decisions made in people’s best interests. When people were being unlawfully restricted this had been considered and applications made for the legal approval.

People were treated in a kind and caring way. Their privacy and dignity was promoted by staff and they were encouraged to be independent. They were able to make choices around their day and were offered the opportunity to participate in activities they enjoyed. People were supported to access health care professionals and health care services when needed. They were offered a choice of foods they enjoyed.

Quality monitoring checks and feedback from people who used the service were obtained to bring about improvements in the service. Staff felt listened to and were provided with the opportunity to raise concerns. There was a complaints procedure in place and this was followed by the provider. The registered manager understood the requirements of registration with us and notified us about significant events that occurred in the home.

During the inspection we spoke with the registered manager, the scheme co-ordinator and five staff. We also spoke with one person who used the service who told us they liked living at St. Brides. Throughout the day, we saw that there was positive interaction between the staff and the people who used the service.

We found that some improvements were required to the care records to provide sufficient information to staff on how to meet the needs of the people who used the service.

We saw that systems were in place to ensure that medication was stored and administered in a safe way.

We found the premises were safe and accessible for the people who used the service.

We saw that staff were properly supported, trained and supervised to meet the needs of the people in the home.

We found that any complaints received by the service were listened to and action was taken to resolve any issues.

We used a number of different methods to help us understand the experiences of people living at the service. These included observation, speaking with staff and relatives, and looking at records. We spent time in the dining room and the lounges. We observed the care that people received. We saw good interactions between the staff and people who lived at the service and we saw that people were given choices.

People told us, "We've been to Blackpool". "I like living here, they look after me and I like the staff". We found that the atmosphere of the service was relaxed and friendly.

We found that support plans and risk assessments were kept under review. This meant that people received the care they needed.

We saw that people living at the service were appropriately protected, and people's money and property were safe.

We saw that the service had a quality assurance system in place ensuring that people received safe and appropriate care that met their needs.